We clean some home windows monthly, others bi-monthly, seasonally or annually. It is your preference how often you would like them cleaned, even if it’s just once.  We would also suggest that it is best if your windows never go much longer than a year between cleanings, because the build-up of dirt can lead to stains which are difficult to remove and more costly for our customers

We appreciatively ask that you move anything off the window sills or window area such as plants, nick-knacks, papers, etc.

Yes!  We can do that all from the outside and you do not need to be home when we perform the estimate.  All we to do is take a quick count of the number of different types of windows in your home (awning, bay, casement, double-hung, french, jalousie, picture, sliding, etc.) We will call you with an estimate.

Since it usually doesn’t rain all day, we kindly ask that you allow us to clean the INSIDE of your windows first. In most cases it has stopped raining by the time we are ready to clean the outsides. We appreciate that you have arranged your schedule for this appointment, and this will enable us to take care of you with the least amount of disruption to your schedule. If we need to come back to clean the outsides we will endeavor to do it the same day or same week. You will not need to be home.

We ask and recommend that you vacuum the high traffic areas before our technicians arrive to your home.

Yes, we pre-treat every area before cleaning and this is included in our price.  If you are looking at other service providers, make sure to ask if they include pre-treatment in their quoted price.

Yes, we move furniture at no additional charge.  We do ask that you remove items such as lamps, pictures, plants, etc. before our technicians arrive.  After we have cleaned under the furniture, it will be returned to its original place with protective blocks or tabs under its base/legs to protect your furniture and carpet.  There are several items our technicians will not move based on company policy including:  entertainments centers, large dressers, mirrors, china cabinets, pianos, televisions, electronics, etc.

Your carpet can take between 8-24 hours to completely dry.  Air flow, humidity and temperature in the area all affect the time it will take  for your carpet to dry.

The protective blocks and tabs under your furniture’s base and legs should be left in place until the carpet is completely dry, which will help avoid color transfer.  We usually recommend keeping the protectors under the furniture for 48 hours to be safe.

Having your carpet cleaned “properly” does not cause faster re-soiling.  The misconception of “having your carpet cleaned will cause it to soil faster” is a result of residual chemicals from prior cleaning and general wear and tear of carpet and padding.  Many portable home carpet cleaning machines do not have sufficient extraction power to remove all of the residue used in the cleaning process.   Our steam cleaning method uses the proper cleaning solutions and superior extraction power to leave little to no residue.

Yes, all of the chemicals we use are a low ph and completely safe for your children and pets.